10 research outputs found

    A importância da qualidade total na satisfação do cliente

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    A presente dissertação teve como objetivo geral a satisfação do cliente e a qualidade total. Utilizando para isso o modelo ECSI (Índice de Satisfação Europeu) modificado, para avaliar a satisfação do cliente nos serviços prestados por uma determinada operadora de telecomunicações móveis nacional, determinando as variáveis que influenciam a fidelização em relação a essa operadora. A partir da revisão literária sobre os antecedentes da satisfação, foi efetuada a adaptação do modelo ECSI, introduzindo para o efeito as dimensões da qualidade total, Segundo o prémio EFQMA (European Foundation for Quality management award) mais precisamente as variáveis Liderança, Parcerias e Recursos, Pessoas, Processos, Estratégia e Resultados e Desempenho. Relativamente a metodologia, foi aplicado um questionário por administração direta a uma amostra probabilística por conveniência, a um universo de 200 pessoas (110 clientes e 90 colaboradores da operadora). O tratamento de dados foi efetuado mediante a utilização do SPSS (Statistical Package for Social Sciences) versão 21, para a analise PSL (partial Least Squares) foi utilizado o software SmartPls. A nível de resultados, verifica-se de uma forma geral que os cliente estão satisfeitos com a qualidade oferecida nos o serviços fornecidos pela operadora de telecomunicações analisada.The present paper have the objective to study the customer satisfaction and the total quality of services. Using for this the ECSI modified model (European Index of Satisfaction), to evaluate the customer satisfaction in the services given for a determined national company of mobile telecommunications, determining the variables that influence the loyalty in relation to this operator. From the literary review about the satisfaction preview studies, it was adapted the model ECSI with the introducing of the total quality dimensions. According to EFQMA (European Foundation for Quality Management Award) award, this variables consist in: Leadership, Partnerships and Resources, People, Processes, Strategy and Results and Performance. Regarding the methodology, it was applied a questionnaire to a convenience probabilistic sample, with a universe of 200 people (110 customers and 90 employees of the operator). To the data handling it was used the SPSS (Statistical Package will be Social Sciences) version 21, and for analyzes PSL (partial Least Squares) was used the SmartPls software. From the results it can be verified, in a general manner, that the customers are satisfied with the services quality offered by the analyzed telecommunications company

    The impact of surgical delay on resectability of colorectal cancer: An international prospective cohort study

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    AIM: The SARS-CoV-2 pandemic has provided a unique opportunity to explore the impact of surgical delays on cancer resectability. This study aimed to compare resectability for colorectal cancer patients undergoing delayed versus non-delayed surgery. METHODS: This was an international prospective cohort study of consecutive colorectal cancer patients with a decision for curative surgery (January-April 2020). Surgical delay was defined as an operation taking place more than 4 weeks after treatment decision, in a patient who did not receive neoadjuvant therapy. A subgroup analysis explored the effects of delay in elective patients only. The impact of longer delays was explored in a sensitivity analysis. The primary outcome was complete resection, defined as curative resection with an R0 margin. RESULTS: Overall, 5453 patients from 304 hospitals in 47 countries were included, of whom 6.6% (358/5453) did not receive their planned operation. Of the 4304 operated patients without neoadjuvant therapy, 40.5% (1744/4304) were delayed beyond 4 weeks. Delayed patients were more likely to be older, men, more comorbid, have higher body mass index and have rectal cancer and early stage disease. Delayed patients had higher unadjusted rates of complete resection (93.7% vs. 91.9%, P = 0.032) and lower rates of emergency surgery (4.5% vs. 22.5%, P < 0.001). After adjustment, delay was not associated with a lower rate of complete resection (OR 1.18, 95% CI 0.90-1.55, P = 0.224), which was consistent in elective patients only (OR 0.94, 95% CI 0.69-1.27, P = 0.672). Longer delays were not associated with poorer outcomes. CONCLUSION: One in 15 colorectal cancer patients did not receive their planned operation during the first wave of COVID-19. Surgical delay did not appear to compromise resectability, raising the hypothesis that any reduction in long-term survival attributable to delays is likely to be due to micro-metastatic disease

    Abstracts from the Food Allergy and Anaphylaxis Meeting 2016

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    Avaliação agronômica de variedades de cana-de-açúcar inoculadas com bactérias diazotróficas e adubadas com nitrogênio

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    O objetivo deste trabalho foi avaliar a eficiência da inoculação de bactérias diazotróficas e da adubação nitrogenada, em duas variedades de cana-de-açúcar, cultivadas nas mesmas condições edafoclimáticas. O experimento foi conduzido durante os anos agrícolas de 2006/2007 e 2008/2009, em delineamento experimental de blocos ao acaso, com quatro repetições, instalado em março de 2006 em área de cultivo comercial, no Município de Campos dos Goytacazes, RJ. Os tratamentos foram: inoculação com bactérias diazotróficas, adubação com 120 kg ha-1 de N, e o controle sem inoculação e sem adubação com nitrogênio. As variedades de cana-de-açúcar avaliadas foram RB72454 e RB867515. O inoculante continha estirpes de cinco espécies de bactérias diazotróficas. Foram feitas avaliações quanto à produtividade de colmos frescos, ao acúmulo de matéria seca total, ao N total da parte aérea e quanto à abundância natural de 15N do N disponível no solo e na cana-de-açúcar. As variedades apresentaram comportamentos distintos com os tratamentos, em que a RB867515 foi responsiva e a RB72454 não responsiva à inoculação e à adubação nitrogenada. Na variedade RB867515, o crescimento e o acúmulo de N total na parte aérea das plantas, promovidos pela inoculação, foram similares aos do tratamento com adubação nitrogenada

    The impact of surgical delay on resectability of colorectal cancer: An international prospective cohort study

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    AimThe SARS-CoV-2 pandemic has provided a unique opportunity to explore the impact of surgical delays on cancer resectability. This study aimed to compare resectability for colorectal cancer patients undergoing delayed versus non-delayed surgery.MethodsThis was an international prospective cohort study of consecutive colorectal cancer patients with a decision for curative surgery (January-April 2020). Surgical delay was defined as an operation taking place more than 4 weeks after treatment decision, in a patient who did not receive neoadjuvant therapy. A subgroup analysis explored the effects of delay in elective patients only. The impact of longer delays was explored in a sensitivity analysis. The primary outcome was complete resection, defined as curative resection with an R0 margin.ResultsOverall, 5453 patients from 304 hospitals in 47 countries were included, of whom 6.6% (358/5453) did not receive their planned operation. Of the 4304 operated patients without neoadjuvant therapy, 40.5% (1744/4304) were delayed beyond 4 weeks. Delayed patients were more likely to be older, men, more comorbid, have higher body mass index and have rectal cancer and early stage disease. Delayed patients had higher unadjusted rates of complete resection (93.7% vs. 91.9%, P = 0.032) and lower rates of emergency surgery (4.5% vs. 22.5%, P ConclusionOne in 15 colorectal cancer patients did not receive their planned operation during the first wave of COVID-19. Surgical delay did not appear to compromise resectability, raising the hypothesis that any reduction in long-term survival attributable to delays is likely to be due to micro-metastatic disease

    Edoxaban versus warfarin in patients with atrial fibrillation

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    Contains fulltext : 125374.pdf (publisher's version ) (Open Access)BACKGROUND: Edoxaban is a direct oral factor Xa inhibitor with proven antithrombotic effects. The long-term efficacy and safety of edoxaban as compared with warfarin in patients with atrial fibrillation is not known. METHODS: We conducted a randomized, double-blind, double-dummy trial comparing two once-daily regimens of edoxaban with warfarin in 21,105 patients with moderate-to-high-risk atrial fibrillation (median follow-up, 2.8 years). The primary efficacy end point was stroke or systemic embolism. Each edoxaban regimen was tested for noninferiority to warfarin during the treatment period. The principal safety end point was major bleeding. RESULTS: The annualized rate of the primary end point during treatment was 1.50% with warfarin (median time in the therapeutic range, 68.4%), as compared with 1.18% with high-dose edoxaban (hazard ratio, 0.79; 97.5% confidence interval [CI], 0.63 to 0.99; P<0.001 for noninferiority) and 1.61% with low-dose edoxaban (hazard ratio, 1.07; 97.5% CI, 0.87 to 1.31; P=0.005 for noninferiority). In the intention-to-treat analysis, there was a trend favoring high-dose edoxaban versus warfarin (hazard ratio, 0.87; 97.5% CI, 0.73 to 1.04; P=0.08) and an unfavorable trend with low-dose edoxaban versus warfarin (hazard ratio, 1.13; 97.5% CI, 0.96 to 1.34; P=0.10). The annualized rate of major bleeding was 3.43% with warfarin versus 2.75% with high-dose edoxaban (hazard ratio, 0.80; 95% CI, 0.71 to 0.91; P<0.001) and 1.61% with low-dose edoxaban (hazard ratio, 0.47; 95% CI, 0.41 to 0.55; P<0.001). The corresponding annualized rates of death from cardiovascular causes were 3.17% versus 2.74% (hazard ratio, 0.86; 95% CI, 0.77 to 0.97; P=0.01), and 2.71% (hazard ratio, 0.85; 95% CI, 0.76 to 0.96; P=0.008), and the corresponding rates of the key secondary end point (a composite of stroke, systemic embolism, or death from cardiovascular causes) were 4.43% versus 3.85% (hazard ratio, 0.87; 95% CI, 0.78 to 0.96; P=0.005), and 4.23% (hazard ratio, 0.95; 95% CI, 0.86 to 1.05; P=0.32). CONCLUSIONS: Both once-daily regimens of edoxaban were noninferior to warfarin with respect to the prevention of stroke or systemic embolism and were associated with significantly lower rates of bleeding and death from cardiovascular causes. (Funded by Daiichi Sankyo Pharma Development; ENGAGE AF-TIMI 48 ClinicalTrials.gov number, NCT00781391.)

    Delaying surgery for patients with a previous SARS-CoV-2 infection

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